Question 1

How much lead time do you need to set up an order ?

Accepted Answer

We usually request a 30 minute time window as necessary for local deliveries.

Question 2

How can I become a customer?

Accepted Answer

Get in contact with your local representative (Email or Phone)
Click here for our RESTAURANT SALES TAB
Credit Application

Question 3

What are your business hours?

Accepted Answer

3am - 5pm Monday - Friday 
3am - 3pm Saturdays
By Appointment - Sundays

Question 4

How do I place an order?

Accepted Answer

- Wholesale Contact Sales Representative
- Contact Sales Representative

Question 5

Is there a minimum to order?

Accepted Answer

No minimum for will call orders. 
$500 Orders Free Next day delivery 
$1000 Orders FREE Same day delivery

Question 6

Where do you deliver?

Accepted Answer

All prices are based F.O.B Vernon California.
Same-day shipping in the greater Los Angeles region.
Next day shipping all other California regions.  
Check you area
Out of state orders must be coordinated with your own shipping provider.

Question 7

Do I need to pick up or is delivery available?

Accepted Answer

We provide free same or next day shipping on any order over $500. 
Pick up is available. Call for an appointment to have the order staged and ready. 
Expedited shipping is available if required.

Question 8

Do you provide delivery to the city of Los Angeles?

Accepted Answer

$500 Orders Free Next day delivery 
$1000 Orders FREE Same day delivery 
Free Delivery on any order above $1000.

Question 9

What is your delivery Area?

Accepted Answer

Distribution map is available under Services tab.

Question 10

How can I track my order?

Accepted Answer

Please check status online or contact dispatch.

Question 11

Do you provide international shipping?

Accepted Answer

Out of state orders must be coordinated with your own shipping providers

Question 12

What are your payment terms?

Accepted Answer

Cash, check, ACH deposit, cashier checks, money orders are preferred.
All invoices are expected to be paid PACA Prompt 14-21 days net. 
All restaurant sales are to be paid online before delivery. 
Blue Book Members we require to have a complete credit application on file. Please click here for Credit Application.

Question 13

Is there an in store option?

Accepted Answer

All orders must be placed online or over the phone to set up orders before picking up.

Question 14

What is your Return Policy?

Accepted Answer

Must return within 24 hours as product was received.

Question 15

Where is you product origin?

Accepted Answer

Country of origin is labeled on invoice and on each case.

Frequently Asked Questions